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We will assist customers with configuring their dialup software to connect
for the first time after signup, including configuring your mail and news
settings. This assistance includes providing our system/server settings
and
helping you enter those settings into the appropriate dialer
and e-mail software screens.
If you are using a software package other than the ones listed below, we
cannot
provide detailed instructions on where to enter each setting.
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Our
Technical
Support Representatives can provide basic troubleshooting for modem
problems,
however we will refer you to the manufacturer of your modem for specific
initialization strings.
We will fully assist with any password or username problems.
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Silicon Mountains
Client Support
pages are tools
designed to help
our clients find
quick answers to
technical support questions.
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What type of problem are you having?
Would you like our technical support department to contact you?
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Our clients can find quick, easy answers to even the most difficult technical support issues.
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